Worldwide FREE Shipping | 2 year warranty | 30 day returns | 1 SKOG = 1 tree planted

Terms and Conditions

Terms and Conditions

GENERAL

SKOG Eyewear is a trademark company of Available Tendency Lda.(Hereinafter "Company"), located at:
Rua Nova dos Mercadores, Lote 3.06.01L - 4º A,
1990-179 Lisbon
Portugal
Managing Director Hugo janes
Email: skog@skogeyewear.com


The Company operates as an online store at the website www.skogeyewear.com (hereinafter "Site"). All requests processed through the Site are exclusive under these Terms and Conditions, in the version valid at the date the order was placed. These Terms and Conditions apply to all persons who access, navigate, use or carry out an order on the Site (hereinafter referred to as "Users"). By using the Site, whether or not registered, you agree fully with these Terms and Conditions, the Privacy Policy (the "Privacy Policy"), and the rules and guidelines mentioned in this document ("Terms and Conditions" ). All comments, text, images, photographs, audio files, video files, links and all information or communication forms available on the Site (hereinafter referred to as "Content") are covered by these Terms and Conditions.

YOUR PERSONAL INFORMATION

The Site may collect, record and use personal information to allow access to each user and simultaneously manage the Site. The Privacy Policy is an integral part of this document ("Terms and Conditions").

YOUR PAYMENT INFORMATION
All transactions are secure and encrypted and we never keep the information from your credit card or other means of payment. All prices are in Euros. SKOG products include the current VAT rate and do not include shipping costs.

EXCHANGES AND RETURNS
Within 30 days of receipt of your SKOGs, you can exchange them for another model or receive the money back (excluding the cost of shipping). If more than 30 days passed since you got them, unfortunately it's no longer possible to make any exchange or return. To be eligible for an exchange or refund, your pair of glasses must be as new and cannot show any signs of use, ie, must lie exactly in the same condition it was in when received (basically cannot have any damage). You also need to return them inside the box we provided. To exchange or return, please send the purchase invoice to skog@skogeyewear.com indicating whether you want to exchange for another model or get the refund of the purchased model. In the case of an exchange, we ask that you tell us the new model chosen. After good reception and verification of the SKOG conservation status, you will receive an e-mail confirming receipt thereof and the acceptance or rejection of the application, always depending on your state of use / conservation. When accepted, we will exchange the model or return the amount paid for glasses within 5 business days (unless out of stock). No shipping fees will be credited / refunded. Please send the glasses to the address below:
Paula Costa - SKOG
Rua Nova dos Mercadores, nº 14, 4ºA,
1990-179 Lisbon
Portugal
The buyer is responsible for bearing the cost of return. We recommend that this is done by registered mail with acknowledgment of receipt in order to ensure correct shipping since, otherwise, we can not guarantee that we will receive the glasses for exchange or refund.

EXCHANGES AND RETURNS IN CASE A PRODUCT IS DEFECT
In case there is any defect upon receival of your product, you have 30 days to ask for an exchange for the same model, an exchange for a different model or receive the money back (excluding the cost of shipping). If more than 30 days passed since you got them, unfortunately it's no longer possible to submit a request due to a defected product. To exchange or return, please send the purchase invoice to skog@skogeyewear.com indicating whether you want to exchange for the same model, another model or get the refund of the purchased model. In the case of an exchange, we ask that you tell us the new model chosen. After good reception, we will exchange the model or return the amount paid for glasses within 5 business days (unless out of stock). No shipping fees will be credited / refunded. Please send the glasses to the address below:
SKOG-AVAILABLE TENDENCY, LDA.
Rua Nova dos Mercadores, nº 14, 4ºA,
1990-179 Lisbon
Portugal
The buyer is responsible for bearing the cost of return. We recommend that this is done by registered mail with acknowledgment of receipt in order to ensure correct shipping since, otherwise, we can not guarantee that we will receive the glasses for exchange or refund.

YOUR PAYMENTS
You can pay your SKOG in various ways:
Paypal - Payment via PayPal is a secure and faster payment system
Wire Transfer - IBAN: NPT50 0035 0464 00007356630 88 BIC SWIFT: CGDIPTPL Please send the transfer confirmation to care@skogeyewear.com indicating the order number.
Credit Card - (VISA / MasterCard)

If you have questions you can always send an email describing the situation to skog@skogeyewear.com.

YOUR INVOICE
All invoices are processed and shipped by a professional billing platform, Invoice Express, properly certified and registered. All invoices are sent by email within 5 business days of your payment. The Company reserves the right to change, at any time, the billing platform or the shipping process.

SHIPPING YOUR SKOG
The transport of SKOG is guaranteed by CTT Expresso with hand delivery, reserving the company the right to change, at any time, its transport policy, the company deliveries or changing the transport costs:
Portugal Continental: free shipping (up to 72 working hours)
Azores and Madeira: free shipping (72 to 96 working hours)
Europe: free shipping (5 to 7 business days)
Rest of the World: free shipping (7 to 10 business days)

It is estimated that all deliveries are made within the time frames mentioned above, after validation of information and your payment. Exceptions are cases of force majeure e.g. stock-outs, problems with the shipping company that are unrelated with the Company, among others.

CLAIMS
If you have any queries or complaints to place, please contact our customer service team at:
skog@skogeyewear.com

To send the wire transfer confirmation:
care@skogeyewear.com

Privacy Policy
We consider your privacy a very serious subject. Every customer's digital information is recorded and processed by the Company only in accordance with their importance and under Portuguese law. In particular, personal information is collected only for the processing of orders. In addition, in regard to addresses and order informations, they are collected, processed and used for internal marketing processes only. We do not keep personal information longer than is strictly necessary. If you do not want your personal information to be processed and / or used for marketing purposes, please inform us by email to skog@skogeyewear.com. The User may exercise the right to access, correct or delete your information at any time to skog@skogeyewear.com. Note that this does not apply to information that is absolutely necessary to process your Order / Request. Additionally, if you request that your information is annulled, it will never be used for advertising purposes. We do not send personal information to third parties other than the Company's subcontractors, including involving and is required, for example, for processing orders.

The Company uses "cookies" that are placed beyond the session ("trans-session cookies"). These "cookies" are designed to make our offer "user-friendly" ie, more efficient and more targeted to your audience. This information makes it possible, for example, to see information of the Website specifically directed to you. This website uses Google Analytics, an online analysis service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer in order to help the website to analyze how the users make use of it. The information generated by "cookies" on your use of the Site will be transmitted and hosted by Google on servers located in the United States of America. Google will use this information on behalf of the operator of this website aiming to evaluate the use of it, compiling reports on website activity and providing other services of interest to the management of it. Your IP address is not merged with other information by Google. You can refuse to provide "cookies" by selecting the appropriate settings on your Internet browser, however, will be unable to access the full functionality of the Site. May also refuse to tracking by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Add-on for your web browser: http: //tools.google.com/dlpage/gaoptout hl = en.

YOUR RIGHTS Without limiting any other provision of the Terms and Conditions, the User agrees to use the Site in a legitimate manner and will not infringe, at any time, these Terms and Conditions, any legislation or regulations as well as any third party rights.

GENERAL PROVISIONS
Site reserves the right to change the Terms and Conditions at any time. These Terms and Conditions and the use of the Site are governed by French law and any disputes will be resolved exclusively in the jurisdiction of the English courts (in Lisbon).
Contact Information:
Available Tendency Lda.
skog@skogeyewear.com